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HC MedSpa requires 24 hours’ notice to reschedule or cancel any appointment. Failure to do so will result in a forfeit of one treatment from your course (should you have one) or a £25.00 cancellation fee on your next bill (if your missed appointment was booked for 45 minutes+).
For full details, click here. Hena Group Limited is registered in England and Wales with company number 05338032. Registered address: 843 Finchley Road, London, NW11 8NA. Terms and Conditions can be found at https://hcmedspa.com/terms-and-conditions. Hena Group acts as a credit broker and offers credit products from Omni Capital Retail Finance. Your application will be subject to a credit check using a recognised credit reference agency as part of our assessment process. Credit is subject to status, and is limited to UK residents aged 18 years and over. You can find Omni Capital Retail Finance’s Terms and Conditions at www.omnicapitalretailfinance.co.uk
Finance is provided by Omni Capital Retail Finance Ltd which is a credit provider/ lender. Hena Group does not receive payment for introducing customers to Omni Capital Retail Finance. Omni Capital Retail Finance Ltd finance options are subject to individual status, and terms and conditions apply. Omni Capital Retail Finance Ltd is registered in England and Wales with company number 7232938. Registered address: 10 Norwich Street, London, EC4A 1BD. Authorised and regulated by the Financial Conduct Authority, Firm Reference Number: 720279.
Company name: HC Medspa Limited. Company number: 08112829.
This incentive is valid for NEW HC clients only. Subscribe to our newsletter and receive 20% off your first treatment at HC MedSpa. Valid for all clinic locations for 1 month only. Excludes all retail purchases, Beauty Treatments, Medical Treatments & HydraFacial. Not in conjunction with any other offer. Code is non-refundable, non-transferable, and redeemable once only, exclusively for new sign-ups.
Refer a friend to our Aesthetic range at HC and you’ll each receive a £50.00 credit on your account to spend on an Aesthetic Treatment or Course at HC MedSpa. There are no limitations on how many new friends you refer – reap this reward over and over again. Only 1 reward can be used per 1 transaction. When the referred client purchases an Aesthetic treatment or course (minimum spend £149.00) at HC MedSpa, your credit will then be activated and may be used against or towards your next Aesthetic visit (minimum spend £149.00). Credit can redeemed against current “Special Offers” but cannot be redeemed against “Flash Promotions”. Credit is redeemable against all Aesthetic single treatments and courses subject to availability. Excludes all retail, Beauty treatments: packages and courses including Beauty facials, Microdermabrasion and Cosmetic Injectables or Doctor-led treatments.
Our aim is to provide the best service possible, and while we always strive to achieve this, there will be times when the client is unhappy with the service. We aim to handle complaints quickly in an effective, fair and honest way.
Our policy aims to ensure that:
All members of the public know how to feedback to HC MedSpa and the process of making a complaint is simple;
All staff treat feedback seriously and deal with it promptly, efficiently, courteously and keep the customer informed of the progress;
Improved customer relations are built by resolving feedback during the initial stages wherever possible.
All feedback is recorded and monitored so that we learn from feedback and take action to improve services.
Feedback can also be given through our booking platform
A complaint is…
“An expression of dissatisfaction regarding HC MedSpa standard of treatment service, customer service, action or lack of action”.
Please note that a complaint is not “An initial request for a service to be delivered”.
Any member of the public or their representatives, staff, businesses, public and voluntary bodies can make a complaint about HC MedSpa.