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• Certificate valid for three months after the event date
• Valid from Monday – Thursday
• Must be used in the branch that has been named on the voucher unless stated otherwise
• Cannot be used in conjunction with any other reward
• This voucher cannot be exchanged for money or replaced if lost, damaged or stolen
• This voucher must be presented at the time of the treatment
• The voucher can only be used by one person and cannot be copied
Our aim is to provide the best service possible, and while we always strive to achieve this, there will be times when the client is unhappy with the service. We aim to handle complaints quickly in an effective, fair and honest way.
Our policy aims to ensure that:
All members of the public know how to feedback to HC MedSpa and the process of making a complaint is simple;
All staff treat feedback seriously and deal with it promptly, efficiently, courteously and keep the customer informed of the progress;
Improved customer relations are built by resolving feedback during the initial stages wherever possible.
All feedback is recorded and monitored so that we learn from feedback and take action to improve services.
Feedback can also be given through our booking platform
A complaint is…
“An expression of dissatisfaction regarding HC MedSpa standard of treatment service, customer service, action or lack of action”.
Please note that a complaint is not “An initial request for a service to be delivered”.
Any member of the public or their representatives, staff, businesses, public and voluntary bodies can make a complaint about HC MedSpa.