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Your use of this website and/or its various affiliates or subsidiaries is subject to the following terms and conditions:
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For information on obtaining permission to reproduce or translate copyright material belonging to The Copyright Holders, please e-mail us. See our ‘Contact’ page for details of how to contact us.
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The information contained on this site is not intended to constitute any offer to sell or the invitation or solicitation of an offer to buy any product or service by any company described or referred to in this website or by any subsidiary, holding company or affiliate of such company and must not be relied upon in connection with any purchase decision.
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The Web Host makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this website for any purpose. All such information is provided ‘as is’ and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. The Web Host makes no warranties or representations of any kind that the services provided by this website will be uninterrupted, error-free or that the website or the server that hosts the website are free from viruses or other forms of harmful computer code. In no event shall the Web Host, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this website. This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written license or subscription agreement from the Web Host in respect of the use of any online service provided via this website.
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This website, including these legal notices, shall be governed by and construed in accordance with English law.
This incentive is valid for NEW HC clients only. Subscribe to our newsletter and receive 20% off your first treatment at HC MedSpa. Valid for all clinic locations for 1 month only. Excludes all retail purchases, Medical Treatments & HydraFacial. Not in conjunction with any other offer. Code is non-refundable, non-transferable, and redeemable once only, exclusively for new sign-ups.
Refer a friend to our Aesthetic range at HC and you’ll each receive a £50.00 credit on your account to spend on an Aesthetic Treatment or Course at HC MedSpa. There are no limitations on how many new friends you refer – reap this reward over and over again. Only 1 reward can be used per 1 transaction. When the referred client purchases an Aesthetic treatment or course (minimum spend £150.00) at HC MedSpa, your credit will then be activated and may be used against or towards your next Aesthetic visit (minimum spend £150.00). Credit can redeemed against current “Special Offers” but cannot be redeemed against “Flash Promotions”. Credit is redeemable against all Aesthetic single treatments and courses subject to availability. Excludes all retail, Beauty treatments: packages and courses including Beauty facials, Microdermabrasion and Cosmetic Injectables or Doctor-led treatments.
Our aim is to provide the best service possible, and while we always strive to achieve this, there will be times when the client is unhappy with the service. We aim to handle complaints quickly in an effective, fair and honest way.
Our policy aims to ensure that:
All members of the public know how to feedback to HC MedSpa and the process of making a complaint is simple;
All staff treat feedback seriously and deal with it promptly, efficiently, courteously and keep the customer informed of the progress;
Improved customer relations are built by resolving feedback during the initial stages wherever possible.
All feedback is recorded and monitored so that we learn from feedback and take action to improve services.
Feedback can also be given through our booking platform
A complaint is…
“An expression of dissatisfaction regarding HC MedSpa standard of treatment service, customer service, action or lack of action”.
Please note that a complaint is not “An initial request for a service to be delivered”.
Any member of the public or their representatives, staff, businesses, public and voluntary bodies can make a complaint about HC MedSpa.