Terms and conditions

This website is provided for your use ‘As Is’ without any warranties (whether express or implied) of any kind. As a result, no member of HC MedSpa (henceforth referred to as the ‘Web Host’) accepts any ongoing obligation or responsibility in respect of any errors, omissions, interruptions or delays in service which may occur.

Your use of this website and/or its various affiliates or subsidiaries is subject to the following terms and conditions:

Copyright and Trade Mark Protection

All content and information on this website is the copyright of the Web Host or are reproduced with permission from other copyright owners (henceforth referred to as ‘The Copyright Holders’). All rights are reserved.

Members of the Web Host do not give persons accessing this web site permission to use any trade mark used in the web site. Unauthorised use may constitute an infringement of the relevant owner’s rights. The materials on this website may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of The Copyright Holders.

The Copyright Holders and/or any other names of products or services provided by The Copyright Holders and referred to on this web site are either trademarks or registered trademarks of The Copyright Holders. The copyright and all other rights in all of the material on this web site are owned by the member or members of the Web Host listed on the relevant web page or the material is included with the permission of the rights owner. You may copy material on this web site for your own private or domestic use only. All other copying is prohibited.

For information on obtaining permission to reproduce or translate copyright material belonging to The Copyright Holders, please e-mail us. See our ‘Contact’ page for details of how to contact us.

Accuracy of Content

The information contained in this website (‘Information’) has been prepared in accordance with English law. The Information may not satisfy the laws of any other country and some or all of the products and services described herein may not be available to residents of some countries. The information is current at the date of publication but may be subject to change without notice.

The information contained on this site is not intended to constitute any offer to sell or the invitation or solicitation of an offer to buy any product or service by any company described or referred to in this website or by any subsidiary, holding company or affiliate of such company and must not be relied upon in connection with any purchase decision.

No member of the Web Host (whether individually or collectively) gives any representation or warranty as to the accuracy, reliability, or completeness of the Information nor as to the appropriateness of the Information for any use which any recipient may choose to make of it and accepts no responsibility for updating any part of the Information or for correcting any material error or omission which may become apparent after Information has been displayed on this website. Except insofar as liability under any statute cannot be excluded, no member of the Web Host nor any of its and their directors, employees and consultants accept any liability (whether arising in contract, or tort, or negligence or otherwise) for any error, omission or misrepresentation in relation to the Information or for any loss, damage, cost or expense (whether direct, indirect, consequential or otherwise) suffered by the recipient of this Information or any other person as a result of any use of or reliance upon any Information or statement of any kind (including statements of fact or opinion) contained herein.

The Web Host makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this website for any purpose. All such information is provided ‘as is’ and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. The Web Host makes no warranties or representations of any kind that the services provided by this website will be uninterrupted, error-free or that the website or the server that hosts the website are free from viruses or other forms of harmful computer code. In no event shall the Web Host, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this website. This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written license or subscription agreement from the Web Host in respect of the use of any online service provided via this website.

Links

Links to other websites are provided by the Web Host in good faith and for information only. The Web Host disclaims any responsibility for the materials contained in any website linked to this site.

Applicable Law

This website, including these legal notices, shall be governed by and construed in accordance with English law.

Cancellation Policy

HC MedSpa requires 48 hours’ notice to reschedule or cancel any appointment. Failure to do so will result in a forfeit of one treatment from your course or loss of your deposit.

HC MedSpa Gift Cards

• Gift Cards are valid for 12 months from the date of purchase
• Gift Cards can be redeemed at any time and clinic subject to availability
• Cannot be used in conjunction with HC Rewards
• Can be used in conjunction with Special Offers
• Gift Cards cannot be exchanged for money or replaced if lost, damaged or stolen
• Gift Cards must be presented at the time of the treatment
• Gift Cards can only be used by one person and cannot be copied, duplicated or modified

Finance

The ‘Subscribe to our Newsletter’ scheme at HC MedSpa

This incentive is valid for NEW HC clients only. Subscribe to our newsletter and receive 20% off your first treatment at HC MedSpa. Valid for all clinic locations for 1 month only. Excludes all retail purchases, Beauty Treatments, Medical Treatments & HydraFacial. Not in conjunction with any other offer. Code is non-refundable, non-transferable, and redeemable once only, exclusively for new sign-ups.

The ‘Refer a Friend’ scheme at HC MedSpa

Refer a friend to our Aesthetic range at HC and you’ll each receive a £50.00 credit on your account to spend on an Aesthetic Treatment or Course at HC MedSpa. There are no limitations on how many new friends you refer –  reap this reward over and over again. Only 1 reward can be used per 1 transaction. When the referred client purchases an Aesthetic treatment or course (minimum spend £149.00) at HC MedSpa, your credit will then be activated and may be used against or towards your next Aesthetic visit (minimum spend £149.00). Credit can redeemed against current “Special Offers” but cannot be redeemed against “Flash Promotions”. Credit is redeemable against all Aesthetic single treatments and courses subject to availability. Excludes all retail, Beauty treatments: packages and courses including Beauty facials, Microdermabrasion and Cosmetic Injectables or Doctor-led treatments.

HC MedSpa Complaints Policy

Our aim is to provide the best service possible, and while we always strive to achieve this, there will be times when the client is unhappy with the service. We aim to handle complaints quickly in an effective, fair and honest way.

Our policy aims to ensure that:

All members of the public know how to feedback to HC MedSpa and the process of making a complaint is simple;
All staff treat feedback seriously and deal with it promptly, efficiently, courteously and keep the customer informed of the progress;
Improved customer relations are built by resolving feedback during the initial stages wherever possible.
All feedback is recorded and monitored so that we learn from feedback and take action to improve services.

Feedback can also be given through our booking platform

The Definition of a Complaint

A complaint is…
“An expression of dissatisfaction regarding HC MedSpa standard of treatment service, customer service, action or lack of action”.
Please note that a complaint is not “An initial request for a service to be delivered”.

Who Can Make a Complaint?

Any member of the public or their representatives, staff, businesses, public and voluntary bodies can make a complaint about HC MedSpa.

How a Complaint Can be Made

• Verbally – to the Manager or Therapist
• Email – in the ‘contact us’ area of the site of our website
• Letter– to the head office in Mill Hill
• Via the Phorest App – Directed straight to Clinic and Head Office